Privacy Policy

A. Who we are

Fannel AI (https://fannelai.com) is a paid-media analytics and ad-management application owned and operated by FANNEL ADS S.A.S., registered at Azurduy Juana 2440 Piso: PB Dpto: F - Ciudad de Buenos Aires, CP 1429, Argentina. FANNEL ADS S.A.S. is responsible for Meta Platform Data processed by Fannel AI. It is also responsible for Google user data processed by Fannel AI. This Privacy Policy applies to Fannel AI and its connected platform integrations. Contact us at segundo@fannelai.com.

B. Data we collect

We collect information you provide when creating or using a Fannel account, including name, email address, agency details, account settings, support requests, and billing or subscription information when applicable.

We also collect product usage, security, and diagnostic data needed to operate, protect, debug, and improve the service.

C. Data we receive from Meta

Fannel account sign-in is separate from Meta authorization. When you choose to connect Meta through Facebook Login for Business, Fannel accesses data for assets you authorize, according to the permissions available and granted:

• Public profile — your name and Meta user ID, used to identify your account within Fannel.
• Ads read — read-only access to your ad accounts, campaigns, ad sets, ads, and related reporting data.
• Ads management (ads_management) — access to change the delivery status of an existing ad in an ad account you authorize, only after an authorized Fannel user selects the ad and confirms Pause or Start. Fannel sends ACTIVE or PAUSED to Meta and refreshes the ad state. This permission also supports publishing selected ad drafts after you review and confirm publication.
• Business management — access to your Meta Business Manager assets to enumerate the Business Managers and ad accounts available to your connected Meta user.
• Pages show list (pages_show_list) — access to list and verify the Facebook Pages you manage so Fannel can connect the correct Page-backed ad account assets.
• Pages read engagement (pages_read_engagement) — access to Page-posted content, Page metadata, and engagement or insight context needed to display ad creative content with performance metrics.
• Instagram identity (instagram_basic), when available and granted — the ID and username of the professional Instagram account linked to an authorized Facebook Page. Fannel displays this identity so you can select which account represents your business in an ad, and stores the selected ID in the ad configuration. This permission is used to read the identity; it does not itself authorize publishing ads.
• Creative and performance data — creatives and media metadata, connected Page or business identity where available, insights, delivery, spend, and performance metrics.

We store encrypted access tokens to maintain your Meta connection. You can revoke Fannel's access directly from Facebook's Business Integrations settings or request removal through the deletion methods below. We do not sell your Meta data.

D. Data we receive from Google Drive

When you connect Google Drive, Fannel requests the restricted drive.readonly scope. This lets Fannel browse the Drive folders available to your account so you can choose a source for a workflow.

• Read and download — Fannel can view folders you select and the media files inside them so it can import the images and videos you request.
• Workflow monitoring — Fannel can monitor changes in folders configured for Drive workflows so new supported media can become drafts.
• Authentication — Fannel stores encrypted Google OAuth access and refresh tokens to keep the connection active.

We use Google Workspace API data only to provide or improve the user-facing Drive workflow features you request. Google Gemini processes selected Drive media only to identify promoted content and generate the draft you request. In particular, we do not use Google Workspace API data to develop, improve, or train generalized or non-personalized AI or ML models. We do not sell Google user data, use it for advertising or unrelated profiling, or allow human access except when you request support, access is required for security or abuse investigation, or the law requires it. You can revoke Fannel from your Google Account permissions or request deletion through the methods below. Questions can be sent to segundo@fannelai.com.

E. How we use your data

We use data to operate Fannel, connect and sync marketing accounts, show analytics and reporting, evaluate user-configured recommendation Rules, provide AI-assisted analysis and recommendations, troubleshoot the service, protect against abuse, and support billing and account administration.

We use ads_management to publish selected ad drafts after review and confirmation, and to execute a delivery-status change on an existing ad after an authorized user selects the ad and confirms Pause or Start. Current Rules provide recommendations only and do not automatically change Meta ads.

F. Meta data limits

We do not use Meta data for third-party advertising, unrelated profiling, or building advertising audiences for other customers. We use Meta data only to provide and secure Fannel features that you or your agency request.

G. Sharing and subprocessors

We use service providers only as needed to operate Fannel, including Supabase, Google Cloud, Vercel, Tinybird, Sentry, Stripe.

For AI-assisted analysis and recommendations, we may use model providers including OpenRouter, Anthropic, OpenAI, and Google Gemini only as needed to provide user-requested Fannel features. Fannel stores imported Drive media in its customer-data storage on Supabase. For AI processing in the Drive draft workflow, Fannel sends selected media to Google Gemini only to identify promoted content and generate the requested draft.

H. Security

We protect access tokens with encryption at rest and restrict access to customer data to authorized systems and personnel who need it to operate, secure, or support Fannel.

I. Data retention

We retain account, Meta, and Google Drive data while your Fannel account or connected integration is active, and then delete or anonymize it when it is no longer needed to provide the service. Security logs, backups, billing records, or records needed for legal, fraud prevention, or operational reasons may remain for a limited period.

J. Data deletion

To access, correct, export, or request deletion of your data, contact segundo@fannelai.com. To delete your account, use the in-app account deletion flow at Settings → Account → Delete account. You may also email segundo@fannelai.com with subject line "Delete my data" and we will process your request within 30 days.

Deletion removes your user profile, workspace memberships, and integrations and data controlled solely by your account. Deleting your user account does not delete a shared agency workspace or its synced business data for other authorized members. Requests to remove stored Facebook or Instagram data from a shared workspace can be sent to segundo@fannelai.com so we can verify the scope and your authority.

K. Contact

Questions about this policy? Email us at segundo@fannelai.com.